The provider of a service is required to wait for a minimum of 15 minutes past the scheduled booking time before being able to set the booking as complete. To set a booking as complete after a customer has failed to show up, the service provider needs to open their booking and select ‘complete booking’ which will automatically notify both parties. The customer then has 48 hours to dispute the claim. If no disputes are raised, the service provider will be paid in full. Please refer to the erni.com.au Terms & Conditions for more information.